Returns and Refunds:
Thanks for purchasing from Clew Bay Creations!
I do my best to accurately represent all of my work through my photos and descriptions.
If you are not entirely satisfied with your purchase, we're here to help and try and resolve any issues.
You have the right to cancel your order with us at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify us by email of your wish to cancel your order within this time period.
Once we have received notification of your intention to cancel the order, you then have a further 14 days to return the goods.
Eligibility for Return:
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Unfortunately, for reasons of hygiene, earrings are not returnable. If you have an issue with any earrings purchased please contact us at: clewbaycreations@yahoo.ie
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a reasonable number of days.
If 14 days have gone by since we receive notification of your intention to return the item, unfortunately we can’t offer you a refund or exchange.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clewbaycreations@yahoo.ie
Unfortunately, for reasons of hygiene, earrings are exchangeable.
Shipping:
To return your product, please contact us for return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €75 you should consider using a trackable shipping service or purchasing shipping insurance. Please retain some proof of posting.
Thanks for purchasing from Clew Bay Creations!
I do my best to accurately represent all of my work through my photos and descriptions.
If you are not entirely satisfied with your purchase, we're here to help and try and resolve any issues.
You have the right to cancel your order with us at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify us by email of your wish to cancel your order within this time period.
Once we have received notification of your intention to cancel the order, you then have a further 14 days to return the goods.
Eligibility for Return:
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Unfortunately, for reasons of hygiene, earrings are not returnable. If you have an issue with any earrings purchased please contact us at: clewbaycreations@yahoo.ie
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a reasonable number of days.
If 14 days have gone by since we receive notification of your intention to return the item, unfortunately we can’t offer you a refund or exchange.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clewbaycreations@yahoo.ie
Unfortunately, for reasons of hygiene, earrings are exchangeable.
Shipping:
To return your product, please contact us for return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €75 you should consider using a trackable shipping service or purchasing shipping insurance. Please retain some proof of posting.